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Frequently Asked Questions

The minimum requirements to view content on our website are:

  • Google Chrome 100.x or above
  • Microsoft Edge 100.x or above
  • Firefox 100.x or above
  • Safari 14 and above

Internet Explorer is not supported and may not display all website contents properly.

Yes, a new course certificate will be generated the next time that you complete the course.

Make sure you are logged in.

From the Course Library, select the course that you wish to restart.

Click Retake This Course.

Click Reset Data.

Warning: The current course certificate will no longer be available after the course data is reset.  Ensure that you download a copy of the certificate  prior to the reset if needed.

The course can now be restarted and will generate a new certificate upon the date of completion.

Yes, users can access certificates from completed courses at any time.  To do so, login and navigate to My Dashboard.

Click on Enrolled Courses.

Click on Completed Courses.

Choose the course certificate you wish to access.

We want you to be satisfied with your purchase.  If you are unhappy with your subscription for any reason, we will refund you the full purchase price subject to the following conditions:

  • No courses have been fully completed
  • The refund is within 30 days of purchase

To request a refund, contact us by email.

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